Northumberland Dog Hotel & Spa

What time is check-in and check-out?

Monday to Friday: Check-in and check-out are available from 8:30 am to 11:00 am, then again from 2:30 pm to 5:00 pm. You can choose any 15-minute interval within these times. On weekends, we allow check-in and check-out from 9:00 am to 12:00 pm. Out of hours can be arranged by paying an out-of-hours fee and obtaining approval from the hotel.

What if I'm running late or early for check-in/check-out?

You must stick to the time slot you choose unless you have informed a member of staff otherwise. If you are running late or early, please call as soon as possible to let the staff know. If you arrive early or late, you may have to wait until the next available slot, as staff will have planned their days and dog walks around your chosen times.

How do I gain access to the building?

Our building is protected by high-security doors and is permanently locked to the public via maglocks. This means no one can enter the building unless we release the magnet locking system from inside. There is a call button outside that you may use, or you can simply wait a few minutes, and one of our staff members will let you in when it's safe. This ensures all dogs remain safe, prevents any escape, and allows reactive or scared dogs to have a stress-free experience.

Can I log in to the CCTV?

We have CCTV in all our rooms and the entire building, both inside and out. However, this is currently only accessible to staff and management.

Will I get a discount for early check-out?

We do not offer a discount for early check-out. This policy ensures that staff have sufficient time to clean and disinfect rooms in preparation for the next guest, maintaining the highest standards of cleanliness. It also allows flexibility for any delayed flights, traffic, or other unforeseen circumstances.

What happens at check-in?

You will arrive at your chosen time slot, and a member of staff will let you in when it's safe. After this, you will be invited to the reception to fill out a form with important details about your dog. This includes special requirements, feeding, medication, and permission for us to walk your dog or use the secure field. Once completed, the information will be saved for future visits. The first check-in is expected to take around 20 minutes.

How do I add extra services to a booking I've already made?

You can add extras when booking. If you want to add something later, simply email us with your booking details and what you'd like to add.

What should I bring?

You only need to bring your dog, their vaccination record, food, and any medication they need. You can use our beds or bring your own.

Do I need to bring my dog's food, or can you supply it?

We recommend bringing your own food to avoid any upset stomachs. However, if you forget or run out, we can provide food and charge it to your account.

Can you take raw or cooked food?

Yes, we can store raw food in our freezers and fridges. We also have a kitchen, so we can cook most things.

How big are the rooms?

Our indoor, heated, glass-fronted suites are just over 6 square meters, with an additional private, covered, all-weather patio area of the same size. The outdoor doors are open from 7:00 am until the last toilet break around 9:00 pm (weather permitting).

Are you licensed, and where can I check?

Yes, we are licensed under number NAB/301 for both the Dog Hotel and Home Boarding. You can verify our license on the Northumberland County Council website.

How can I check your availability?

You can check availability without creating an account via the following link: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we hire the secure field?

You can check availability by selecting "universal" from the drop-down menu here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we make a booking for boarding?

To make a booking, register on our "Kennel Booker" platform and submit a booking request here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we cancel a booking?

Log in to "Kennel Booker" on the app or website, go to your booking, and cancel from there.

Where are you and can I have directions?

The Northumberland Dog Hotel is located 10 miles north of Corbridge, based on our farm just off the A68. Directions: The farm is called Cowden Burn, and the postcode is NE48 3JE. However, it may sometimes direct you just past our house. From the South (A68 Corbridge): When you are almost here, you’ll pass over Colt Crag Reservoir, then over a small blind summit. After that, there’s a left turn at the bottom of the hill, signposted Birtley and Wark, with a sign for the pet crematorium. Continue for about 200 yards, and then take the first right. The house and dog hotel are at the top of the hill, nestled in the trees. From the North (A68 West Woodburn): When you're almost there, at the bottom of the hill, take a right turn, signposted Birtley & Wark, with a pet crematorium sign. Go along for about 200 yards, and you’ll see a tarmac track on the right-hand side. The house and dog hotel are at the top, surrounded by trees.

What are your ‘What3Words’?

The 'What3Words' address for the location is: Doghouse.Sorters.Fund. Click here for directions via What3Words.

Do you offer a collection and drop-off service?

Yes, we offer a collection and drop-off service, which is quoted individually based on your location and time of collection.

What if my flight is delayed?

If your flight is delayed, simply let us know as soon as possible, and if we can keep your dog longer, we absolutely will. We also have an emergency kennel on-site, though we haven’t had to use it yet. We’ll contact your emergency contact if necessary, to collect and look after your dog until you return.

What time is check-in and check-out?

Monday to Friday: Check-in and check-out are available from 8:30 am to 11:00 am, then again from 2:30 pm to 5:00 pm. You can choose any 15-minute interval within these times. On weekends, we allow check-in and check-out from 9:00 am to 12:00 pm. Out of hours can be arranged by paying an out-of-hours fee and obtaining approval from the hotel.

What if I'm running late or early for check-in/check-out?

You must stick to the time slot you choose unless you have informed a member of staff otherwise. If you are running late or early, please call as soon as possible to let the staff know. If you arrive early or late, you may have to wait until the next available slot, as staff will have planned their days and dog walks around your chosen times.

How do I gain access to the building?

Our building is protected by high-security doors and is permanently locked to the public via maglocks. This means no one can enter the building unless we release the magnet locking system from inside. There is a call button outside that you may use, or you can simply wait a few minutes, and one of our staff members will let you in when it's safe. This ensures all dogs remain safe, prevents any escape, and allows reactive or scared dogs to have a stress-free experience.

Can I log in to the CCTV?

We have CCTV in all our rooms and the entire building, both inside and out. However, this is currently only accessible to staff and management.

Will I get a discount for early check-out?

We do not offer a discount for early check-out. This policy ensures that staff have sufficient time to clean and disinfect rooms in preparation for the next guest, maintaining the highest standards of cleanliness. It also allows flexibility for any delayed flights, traffic, or other unforeseen circumstances.

What happens at check-in?

You will arrive at your chosen time slot, and a member of staff will let you in when it's safe. After this, you will be invited to the reception to fill out a form with important details about your dog. This includes special requirements, feeding, medication, and permission for us to walk your dog or use the secure field. Once completed, the information will be saved for future visits. The first check-in is expected to take around 20 minutes.

How do I add extra services to a booking I've already made?

You can add extras when booking. If you want to add something later, simply email us with your booking details and what you'd like to add.

What should I bring?

You only need to bring your dog, their vaccination record, food, and any medication they need. You can use our beds or bring your own.

Do I need to bring my dog's food, or can you supply it?

We recommend bringing your own food to avoid any upset stomachs. However, if you forget or run out, we can provide food and charge it to your account.

Can you take raw or cooked food?

Yes, we can store raw food in our freezers and fridges. We also have a kitchen, so we can cook most things.

How big are the rooms?

Our indoor, heated, glass-fronted suites are just over 6 square meters, with an additional private, covered, all-weather patio area of the same size. The outdoor doors are open from 7:00 am until the last toilet break around 9:00 pm (weather permitting).

Are you licensed, and where can I check?

Yes, we are licensed under number NAB/301 for both the Dog Hotel and Home Boarding. You can verify our license on the Northumberland County Council website.

How can I check your availability?

You can check availability without creating an account via the following link: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we hire the secure field?

You can check availability by selecting "universal" from the drop-down menu here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we make a booking for boarding?

To make a booking, register on our "Kennel Booker" platform and submit a booking request here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we cancel a booking?

Log in to "Kennel Booker" on the app or website, go to your booking, and cancel from there.

Where are you and can I have directions?

The Northumberland Dog Hotel is located 10 miles north of Corbridge, based on our farm just off the A68. Directions: The farm is called Cowden Burn, and the postcode is NE48 3JE. However, it may sometimes direct you just past our house. From the South (A68 Corbridge): When you are almost here, you’ll pass over Colt Crag Reservoir, then over a small blind summit. After that, there’s a left turn at the bottom of the hill, signposted Birtley and Wark, with a sign for the pet crematorium. Continue for about 200 yards, and then take the first right. The house and dog hotel are at the top of the hill, nestled in the trees. From the North (A68 West Woodburn): When you're almost there, at the bottom of the hill, take a right turn, signposted Birtley & Wark, with a pet crematorium sign. Go along for about 200 yards, and you’ll see a tarmac track on the right-hand side. The house and dog hotel are at the top, surrounded by trees.

What are your ‘What3Words’?

The 'What3Words' address for the location is: Doghouse.Sorters.Fund. Click here for directions via What3Words.

Do you offer a collection and drop-off service?

Yes, we offer a collection and drop-off service, which is quoted individually based on your location and time of collection.

What if my flight is delayed?

If your flight is delayed, simply let us know as soon as possible, and if we can keep your dog longer, we absolutely will. We also have an emergency kennel on-site, though we haven’t had to use it yet. We’ll contact your emergency contact if necessary, to collect and look after your dog until you return.

What time is check-in and check-out?

Monday to Friday: Check-in and check-out are available from 8:30 am to 11:00 am, then again from 2:30 pm to 5:00 pm. You can choose any 15-minute interval within these times. On weekends, we allow check-in and check-out from 9:00 am to 12:00 pm. Out of hours can be arranged by paying an out-of-hours fee and obtaining approval from the hotel.

What if I'm running late or early for check-in/check-out?

You must stick to the time slot you choose unless you have informed a member of staff otherwise. If you are running late or early, please call as soon as possible to let the staff know. If you arrive early or late, you may have to wait until the next available slot, as staff will have planned their days and dog walks around your chosen times.

How do I gain access to the building?

Our building is protected by high-security doors and is permanently locked to the public via maglocks. This means no one can enter the building unless we release the magnet locking system from inside. There is a call button outside that you may use, or you can simply wait a few minutes, and one of our staff members will let you in when it's safe. This ensures all dogs remain safe, prevents any escape, and allows reactive or scared dogs to have a stress-free experience.

Can I log in to the CCTV?

We have CCTV in all our rooms and the entire building, both inside and out. However, this is currently only accessible to staff and management.

Will I get a discount for early check-out?

We do not offer a discount for early check-out. This policy ensures that staff have sufficient time to clean and disinfect rooms in preparation for the next guest, maintaining the highest standards of cleanliness. It also allows flexibility for any delayed flights, traffic, or other unforeseen circumstances.

What happens at check-in?

You will arrive at your chosen time slot, and a member of staff will let you in when it's safe. After this, you will be invited to the reception to fill out a form with important details about your dog. This includes special requirements, feeding, medication, and permission for us to walk your dog or use the secure field. Once completed, the information will be saved for future visits. The first check-in is expected to take around 20 minutes.

How do I add extra services to a booking I've already made?

You can add extras when booking. If you want to add something later, simply email us with your booking details and what you'd like to add.

What should I bring?

You only need to bring your dog, their vaccination record, food, and any medication they need. You can use our beds or bring your own.

Do I need to bring my dog's food, or can you supply it?

We recommend bringing your own food to avoid any upset stomachs. However, if you forget or run out, we can provide food and charge it to your account.

Can you take raw or cooked food?

Yes, we can store raw food in our freezers and fridges. We also have a kitchen, so we can cook most things.

How big are the rooms?

Our indoor, heated, glass-fronted suites are just over 6 square meters, with an additional private, covered, all-weather patio area of the same size. The outdoor doors are open from 7:00 am until the last toilet break around 9:00 pm (weather permitting).

Are you licensed, and where can I check?

Yes, we are licensed under number NAB/301 for both the Dog Hotel and Home Boarding. You can verify our license on the Northumberland County Council website.

How can I check your availability?

You can check availability without creating an account via the following link: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we hire the secure field?

You can check availability by selecting "universal" from the drop-down menu here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we make a booking for boarding?

To make a booking, register on our "Kennel Booker" platform and submit a booking request here: https://www.kennelbooker.com/login/northumberland-dog-hotel

How do we cancel a booking?

Log in to "Kennel Booker" on the app or website, go to your booking, and cancel from there.

Where are you and can I have directions?

The Northumberland Dog Hotel is located 10 miles north of Corbridge, based on our farm just off the A68. Directions: The farm is called Cowden Burn, and the postcode is NE48 3JE. However, it may sometimes direct you just past our house. From the South (A68 Corbridge): When you are almost here, you’ll pass over Colt Crag Reservoir, then over a small blind summit. After that, there’s a left turn at the bottom of the hill, signposted Birtley and Wark, with a sign for the pet crematorium. Continue for about 200 yards, and then take the first right. The house and dog hotel are at the top of the hill, nestled in the trees. From the North (A68 West Woodburn): When you're almost there, at the bottom of the hill, take a right turn, signposted Birtley & Wark, with a pet crematorium sign. Go along for about 200 yards, and you’ll see a tarmac track on the right-hand side. The house and dog hotel are at the top, surrounded by trees.

What are your ‘What3Words’?

The 'What3Words' address for the location is: Doghouse.Sorters.Fund. Click here for directions via What3Words.

Do you offer a collection and drop-off service?

Yes, we offer a collection and drop-off service, which is quoted individually based on your location and time of collection.

What if my flight is delayed?

If your flight is delayed, simply let us know as soon as possible, and if we can keep your dog longer, we absolutely will. We also have an emergency kennel on-site, though we haven’t had to use it yet. We’ll contact your emergency contact if necessary, to collect and look after your dog until you return.